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Privacy Policy

Effective Date: April 22nd, 2026

Pricendex ("we", "us", or "our") operates a SaaS platform that monitors competitor pricing and provides alerts to Shopify store owners.

  1. Information We Collect
  2. How We Use Information
  3. Shopify Data
  4. Data Sharing
  5. Analytics & Cookies
  6. Data Retention
  7. Security
  8. Your Rights
  9. Contact

1. Information We Collect

We collect:

  • Account information (name, email, phone number)
  • Billing information (processed securely via Stripe)
  • Shopify store data (product names, variant information, prices)
  • Competitor URLs submitted by users
  • Usage data (log data, IP address, browser type)
  • Analytics data (pages visited, session duration, interactions via Google Analytics)

We do NOT collect:

  • Customer data from your Shopify store
  • Payment details directly (Stripe processes all payments)

2. How We Use Information

We use collected information to:

  • Provide price monitoring services
  • Send undercut alerts
  • Update product prices in your Shopify store (only when authorized by you)
  • Improve product functionality
  • Process billing
  • Communicate service updates
  • Analyze usage trends and improve the platform using analytics tools

3. Shopify Data

When you connect your Shopify store, we request access to product data and permission to update pricing.

We access:

  • Product name
  • Variant information
  • Price

We may modify product variant prices only when you explicitly authorize price updates through the application.

We do not access customer data, orders, or payment information.

4. Data Sharing

We do not sell your data.

We may share data with:

  • Stripe (payment processing)
  • Hosting providers
  • Email service providers
  • Google Analytics (usage analytics and traffic insights)

Google may process data in accordance with its own Privacy Policy: https://policies.google.com/privacy

These providers process data solely to operate the service.

5. Analytics & Cookies

We use Google Analytics to understand how users interact with our platform.

Google Analytics may collect:

  • IP address (anonymized where possible)
  • Device and browser information
  • Pages visited and interactions

This data helps us improve product performance and user experience.

You can learn more about how Google uses data here: https://policies.google.com/technologies/partner-sites

6. Data Retention

We retain account and monitoring data while your account is active.

You may request deletion by contacting support.

Upon account cancellation, Shopify access tokens are revoked.

7. Security

We use reasonable technical safeguards to protect your information.

However, no system is 100% secure.

8. Your Rights

You may:

  • Access your data
  • Request deletion
  • Cancel your subscription at any time

9. Contact

Email: support@pricendex.com