Refund and Cancellation Policy

This policy describes how billing, cancellation, and refunds work for the Pricendex Standard subscription, operated by Nanshua, Inc.

1. Free Trial

New subscriptions include a 30-day free trial. A valid payment method is required at signup, but you will not be charged until the trial ends. You can cancel at any time during the trial, from the Billing page, and you will not be charged. Each organization is eligible for one trial; canceling and resubscribing later does not grant a new trial.

2. Monthly Billing

After the trial, the subscription renews automatically each month and is billed in advance at the then-current price ($39/month as of this policy's last-updated date) until canceled.

3. Cancellation

You can cancel your subscription at any time from the Billing page via the Stripe customer portal (billing management is restricted to the organization's owner). Canceling stops future renewals; you retain access to the Service through the end of the billing period you've already paid for.

4. Refunds

Charges for a billing period already in progress are non-refundable, including if you cancel partway through the month. If you believe you were charged in error — for example, a duplicate charge or a charge after you canceled — contact us at support@pricendex.com and we will review it.

5. Failed Payments

If a renewal payment fails, Stripe will retry it automatically. If payment continues to fail, access to the Service will be suspended until a valid payment method is added and the subscription is brought current.

6. Account Deletion

Deleting your organization (available to the owner from the Account page) cancels the subscription and permanently deletes the associated Stripe customer record; it does not retroactively refund the current billing period.

7. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

8. Contact

Questions about billing can be sent to support@pricendex.com.